1Our promise
School shopping should be simple. If something you ordered isn't right, tell us and we'll put it right — no long forms and no awkward questions.
2What you can return
You can return unused items within 14 days of delivery or pickup, in their original packaging with the tags still on. This covers:
- Backpacks, lunch bags, pencil cases and water bottles
- Unopened notebooks, exercise books and stationery packs
- Home essentials in their original, sealed packaging
Items that arrive damaged, faulty or wrong are always covered — see section 4.
3What we can't take back
For hygiene and safety reasons, we can't take back:
- Notebooks or books that have been written in
- Opened packs of pens, crayons, markers or glue
- Personalised items, such as a backpack with a printed name
- Items marked “Final sale”
Faulty or damaged items are always covered when you tell us within 14 days — see section 4.
4How to return or exchange
Send your order number and the item you want to return or exchange on WhatsApp to +592 765 0556, or use My account → Orders.
We reply during opening hours, usually within an hour, and agree on an exchange or a refund with you.
Drop the item off at our store, or hand it to our driver with your next delivery.
We swap it for the colour, size or format you need, or refund you within 3–5 business days.
5Exchanging an item
Need a bigger backpack, another colour or squared instead of lined notebooks? Exchanges are free within 14 days, as long as the item is unused.
If the new item costs more or less, we settle the difference with you.
Not sure which size or format the school wants? Send us a photo of the school list before you order and we'll check it for you.
6Refunds
We refund within 3–5 business days after we receive and check the item, by MMG or bank transfer:
| You paid with | We refund to |
|---|---|
| MMG | Your MMG wallet |
| Bank transfer | Your bank account |
| Cash on delivery | MMG or bank transfer — your choice |
| Pay at pickup | MMG or bank transfer — your choice |
If your whole order was wrong or faulty, we also refund the delivery fee.
7School kits and bundles
You can return one item from a school kit. Because kits are discounted, the refund is the item's normal price minus the kit discount.
8Delivery information
We deliver across Guyana. Delivery is free on the coast for orders over GYD 10,000. Below that:
| Area | Time | Fee |
|---|---|---|
| Georgetown | 1–2 days | GYD 800 |
| East Coast, East Bank and West Demerara | 2–3 days | GYD 1,200 |
| Linden | 3–4 days | GYD 1,800 |
| Berbice and Essequibo Coast | 3–5 days | GYD 2,000 |
| Interior regions | 5–8 days | GYD 3,500 |
| Pickup at our store | Same day | Free |
Times are in business days; pickup orders are usually ready within 2 hours. Order before 2 PM for same-day dispatch. Cash on delivery is available on the coast for orders up to GYD 30,000. See all delivery questions.
9Return costs
| What and how | Cost |
|---|---|
| Faulty, damaged or wrong item | Always free |
| Exchange for another colour, size or format | Free |
| Unused item, dropped off at our store | Free |
| Unused item, collected with your next delivery | Free |
| Separate driver pickup, Georgetown | GYD 800 |
| Separate driver pickup, other coastal areas | GYD 1,200 |
10Gifts and orders for family
Bought a school kit as a gift, or ordered for family in Guyana? They can contact us with the order number and we'll sort out the exchange with them directly. Refunds always go back to the person who paid.
This policy doesn't affect your rights under consumer protection law. We may update it from time to time; the date at the top shows when it last changed.
Need to return or exchange something?
Send us your order number on WhatsApp. We'll arrange an exchange or a refund.