How can we help?
Find quick answers about delivery, payment, returns, school lists and our products.
Orders & delivery
How long does delivery take?
It depends on where you live:
- Georgetown: 1–2 business days
- East Coast, East Bank and West Demerara: 2–3 business days
- Linden: 3–4 business days
- Berbice and Essequibo Coast: 3–5 business days
- Interior regions: 5–8 business days
Order before 2 PM for same-day dispatch.
How much does delivery cost?
Delivery is free on the coast for orders over GYD 10,000. Below that, Georgetown is GYD 800, East Coast, East Bank and West Demerara GYD 1,200, Linden GYD 1,800, and Berbice and Essequibo Coast GYD 2,000. Interior deliveries are GYD 3,500.
Can I pick up my order at the store?
Yes. Choose Pickup at checkout — it's free. Collect your order at our store: Street address to be confirmed, Georgetown, Guyana. It is usually ready within 2 hours and we'll WhatsApp you when it's ready to collect.
Can I send my school list on WhatsApp?
Yes. Send a photo of the list to +592 765 0556 on WhatsApp. We put the order together, confirm the prices and send you an order number so you can pay the way you like.
Do you take bulk orders for schools and offices?
Yes. Schools, teachers and offices can order supplies in larger amounts. Contact us on WhatsApp or by email with what you need, and we'll send you a price.
How do I track my order?
We send updates on WhatsApp when your order is paid, packed and on the way. If you have an account, you can also follow it under My account → Orders.
Can I change or cancel my order?
Yes, as long as it hasn't been packed yet. Message us on WhatsApp with your order number as soon as possible.
Can family abroad order for a student in Guyana?
Yes. Anyone can place an order for delivery to an address in Guyana and add a gift note at checkout. We don't ship outside Guyana.
Payment
Which payment methods do you accept?
You can pay with MMG, bank transfer, cash on delivery or at pickup in our store (cash or MMG).
How do I pay with MMG?
Choose MMG at checkout. After you place your order you'll see our merchant details and your order number. Pay from your MMG wallet using the order number as the reference, then upload or WhatsApp us the confirmation.
How does paying by bank transfer work?
After you place your order, we show our bank details. Transfer the amount with your order number as the reference and upload your proof of payment. We pack and send your order once the payment is confirmed — usually the same day.
Is cash on delivery available everywhere?
Cash on delivery is available in coastal areas for orders up to GYD 30,000. We'll WhatsApp you to confirm before we dispatch.
Do you accept credit or debit cards?
Not yet — we're working on it. For now please use MMG, bank transfer, cash on delivery or pay at pickup.
Returns & exchanges
What is your return policy?
You can return unused items within 14 days of delivery or pickup, in their original packaging. Read the full returns and exchanges policy.
Can I exchange a backpack for another size or colour?
Yes. Exchanges for another size, colour or notebook format are free within 14 days, as long as the item is unused.
When will I get my refund?
Within 3–5 business days after we receive and check the item. We refund by MMG or bank transfer.
Can I return one item from a school kit?
Yes. You get back that item's share of the kit price, so the kit discount is shared fairly across the items.
Is there anything I can't return?
We can't take back notebooks that have been written in, opened packs of pens, crayons or glue, personalised items, or items marked “Final sale”. Faulty items are always covered.
School supplies & products
Which backpack size should I choose?
A quick guide:
- 14 in: grades 1–2
- 16 in: grades 3–6, fits A4 folders
- 18 in: secondary school
See the size guide on each backpack page, or ask us on WhatsApp.
What is the difference between lined and squared books?
Lined books are for writing and notes. Squared books are for maths and science. Most school lists say which one is needed — send us the list and we'll check.
Can you put together my child's school list?
Yes. Send us a photo of the list on WhatsApp or use the contact form. We pack everything we have in stock and suggest an alternative for anything we don't.
Are the product images accurate?
Photos help you identify the product. Colours and packaging can vary a little; if the details matter, ask us before you order.
Do you also sell things for the home?
Yes. Besides school supplies we sell everyday home essentials, such as bed sheet sets and cookware.
Will a sold-out item come back?
Often, yes. Tap Notify me on the product page and we'll let you know as soon as it's back in stock.
Account, kits & offers
Do I need an account to order?
No. You can check out as a guest. An account lets you track your orders, save your address and buy again quickly.
I forgot my password. What now?
Go to Log in → Forgot password? and we'll email you a link to set a new one.
How do school kits work?
School kits combine matching items at a lower price — usually around 15% off. You choose the options for each item in the kit, such as the backpack size and notebook format.
How do I use a promo code?
Enter the code in the Order summary at checkout and tap Apply. One code per order.
Where can I find this week's deals?
See the Sale page. Deals change every week, and we also share them on Facebook, Instagram and TikTok.
Still have a question?
Message us on WhatsApp — the A&M Quick Kart team usually replies within an hour.